FERRELLGAS' ROLES & RESPONSIBILITIES

Ferrellgas' primary goal is to deliver propane gas using safe and responsible practices, and is typically responsible for providing:

• Capital and system operations
• Gas supply
• Installation of yard lines
• Regulatory compliance
• Maintenance of the entire system
• Meter sets, meter reading, and billing
• Customer orientation and gas service safety checks
• 24-hour emergency response and routine service

The staffed 24-hour emergency response capability and customer-focused operations ensure developer, builder, and homeowner satisfaction. Ferrellgas collects customary and reasonable monthly service fees, as well as the revenue from the sale of gas at guaranteed prevailing market rates. Due to the extreme efficiency of serving a vast number of units from a single tank site, gas costs remain competitive.